Terms of Service

Website use

This website provides information about Zalynt's services. Submitting the inquiry form does not create a client relationship or an obligation for either party.

Services and prices

All prices are in USD.

• Free Scan ($0): automated checks of the homepage and one product page, with up to five of the most serious findings and the exact affected code. No store login is required. It is a limited automated check, not a full audit.
• Zalynt Storefront Fix ($2,500, one-time): the standard package described below.
• Custom Project (from $6,000): separately scoped BigCommerce work such as more than 10 page layouts, fully custom themes, headless storefronts including Catalyst, PDF accessibility and video captioning, with scope, price, deliverables and schedule confirmed in a written quote. The standard package's layout limit and timeline do not automatically apply.

Standard package scope

The Storefront Fix is for BigCommerce stores using Stencil themes. It covers up to 10 page layouts (reusable templates). Zalynt repairs identified critical and serious issues within the editable theme code and available settings, with reference to applicable WCAG 2.2 A/AA requirements. Eligibility and covered layouts are confirmed before payment. Headless storefronts and fully custom themes are handled as Custom Projects. Custom checkout engineering and changes inside provider-controlled code are outside the package; known blockers are flagged before payment and any discovered later are documented for the responsible provider.

Timing

Your booking confirmation gives the actual start, repair and verification dates. For the Storefront Fix, repairs take 10 working days from the confirmed start, with final verification by the end of the scheduled delivery month. Custom Project schedules are agreed in the quote. A booking near month-end may start the following month. The required store access must be ready at the scheduled start. If access or approval is delayed, Zalynt confirms revised dates in writing.

How repairs are delivered

• Storefront repairs are made on a theme copy or development version.
• The agreed buying journey is tested with a screen reader before repairs, rescanned automatically after repairs and given a second screen-reader pass.
• For storefront repairs, you review the changes and approve any release to the live store.
• Other custom work, such as PDF accessibility or captioning, follows the scope and delivery process agreed in your quote.

Defect correction

If Zalynt's changes break something, they are reverted and the problem is corrected at Zalynt's cost. This does not remove other rights you may have.

Cancellation and refunds

You may cancel before work starts for a full refund of payments made. If you cancel after work starts, you pay only for completed work, and any payment exceeding that amount is refunded. Contact hello@zalynt.com to cancel.

No legal advice or certification

Zalynt is not a law firm and does not provide legal advice, certification, lawsuit protection or guarantees of compliance with any law or standard. Repairs cover the agreed scope; they are not a claim that the whole store is accessible. Your Accessibility Statement should be reviewed by counsel in your market.

Contact

Zalynt is run by Ibtesam Atif. Questions about these terms: hello@zalynt.com.